Policies and FAQ – Tea n' Joy
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Policies and FAQ

  • Is There Sales Tax?
  • How Do You Ship My Order?   How Much is Shipping?
  • How Do I Return An Item?
  • What Information Do You Collect & How Do You Use It?
  • Choice / Opt-out
  • Who do we share information with?
  • Security Procedures
  • Notification of changes to our policies.

Sales Tax:

There is no sales tax on tea.
Teapots, cups, brewing equipment and accessories are subject to 6.25%% sales tax in the State of Texas.  

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Shipping Schedule & Rates:

All orders ship within 24hrs to 48hrs of Working Business Days after we receive them.
If your order is delayed for any reason (an item is temporarily out of stock, we're out of town on a buying trip, etc.), we'll send you an e-mail advising you of the delay and giving an estimated shipping date.

We ship via the USPS Priority (United States Postal Service) and Federal Express Ground (Fed Ex)

We are pleased to offer our customers FREE SHIPPING on orders totaling over $60 that are being sent to single shipping addresses within the 48 contiguous states. Free shipping on orders over $60 does not apply to addresses in Alaska, Hawaii or International destinations. 

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Returns Policy:

Your Satisfaction is important to us.  We want you to be completely happy with our products. If for any reason you are not satisfied with our products, please return your purchase waiting 60 days of the purchase, we will refund the original purchase price or send a replacement order.

Please send us an email (info@teanjoy.com) regarding your situation prior to returning the package.  This might prevent unnecessary shipping costs for both parties.

  • All merchandise must be in its original package and securely wrapped.
  • All returns must be shipped prepaid.
  • Please include a copy of the invoice with your return to ensure correct credit will be issued.
  • Once the returned package arrives at our warehouse, please allow another 1 week for the refund to be processed.

Please indicate the reason(s) of you return on your invoice or the purchase summary to help us better serve your needs.

Please ship all returns to: 

Tea n' Joy
1204 Doreen St.
Fort Worth, TX 76108

Contact
Please email all inquires to: info@teanjoy.com

We will normally return your emails within 24hrs. Currently we don't have a phone center to accept your calls. We apologize for this inconvenience.

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What information we collect & how we use it.  

Orders:
To complete an order, our customers must provide us their contact information (name, e-mail, Phone number and shipping address) and billing information (credit/debit card number and expiration date and billing address if different from the shipping address).   This information is used to process and ship your order.  

Special Offers:
Our customers will occasionally receive information on products, services or special deals.

On rare occasions it may be necessary to send out a strictly service-related announcement.   For instance, if our service is temporarily suspended for maintenance, we might send you an email.  These are not promotional in nature, and are (we hope!) extremely infrequent.

Choice/Opt-out

We respect your privacy and give you an opportunity to opt-out of receiving our periodic Announcements of sales, promotions or future newsletters.

Simply drop us a note at: info@teanjoy.com, or use the "Unsubscribe" link at the bottom of any E-Mail we send you.

You may NOT opt-out of receiving order-related e-mails (acknowledgements, shipping notices, etc.)

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Who we share information with:

Tea n' Joy Company do not sell or rent this information to any third party, except those within the process of getting the orders to you (our customers).  Such as USPS and Fed Ex to ship orders, and the PayPal and Shopify to bill customers for their purchases.   These companies do not retain, share, store or use personally identifiable information for any other purpose.  

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Security Procedures:

Tea n' Joy Company takes every precaution to protect our customers' and visitors' information.   All sensitive information (such as credit card numbers) is transmitted using 128-bit SSL encryption security. 
If you have any questions about the security at our site, please send an email to: info@teanjoy.com. We will be happy to answer your questions and concerns.  

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Notification of Changes to Our Policies:

If we change our privacy or other policies, we will promptly notify our customers and will post those changes on this page.